MAILARCHIVE PDF
Payments, cancellation and refunds
Credit packages are paid by card through Robokassa. This page explains how to ask about a payment or a refund.
Current status
Payments are for credit packages bought by card through Robokassa. A receipt is issued after the payment is confirmed, where required by local law. Payment status and refund eligibility are checked separately.
If you have a payment question
Email support@eml-pdf.com with your account email, order number, date and amount if known.
- Do not send card details, passwords or email contents.
- Requests are accepted at any time; payment status and refund eligibility are checked separately.
How to request a refund
Request a refund at support@eml-pdf.com with your account email, order number, date and amount.
- Each request is reviewed separately; there is no automatic refund through the site.
- Response periods and the treatment of partly used credits are published as they are confirmed.
- This page does not restrict rights granted by applicable law.